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Index |
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Introduction |
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This document and the schedule set out what is and what is not covered, together
with the sums insured and any special terms that may apply. They both form
the contract of insurance between you and us and should be read together. |
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Please check that they meet your needs and that you understand them. |
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If you have any questions about these documents, please contact your insurance adviser
who will be pleased to help you. |
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Complaints Procedure |
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We aim to provide a first-class service. |
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However, if you need to complain, or if you feel that we have not kept our promise,
please contact your insurance adviser. |
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If you are not happy with the way the matter is dealt with, please write to the
Chief Executive of Equity Red Star. The address is: . |
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The Chief Executive, |
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Equity Red Star |
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52 Leadenhall Street, |
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London, |
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EC3A 2BJ |
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Please include your certificate number which is shown on the schedule. |
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After this action, if you are still not satisfied with the way your complaint has
been dealt with, you may ask the Complaints Department at Lloyds to review your
case. The address is:
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Policyholder and Market Assistance, |
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Lloyds Market Services |
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1 Lime Street, |
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London, |
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EC3M 7HA. |
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Telephone: 020 7327 5693 |
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Fax: 020 7327 5225 |
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Email: complaints@lloyds.com |
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If you are still not satisfied, your complaint can be referred to the Financial
Ombudsman Service (FOS). The address is: |
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The Financial Ombudsman Service,
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South Quay Plaza II |
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183 Marsh Wall,
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London, |
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E14 9SR |
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These procedures do not affect your right to take legal action if necessary. |
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The Financial Services Compensation Scheme (FSCS) |
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If Equity Red Star is not able to meet its liabilities under the insurance, you
may be entitled to compensation from the FSCS. The first £2000 of a claim
is protected in full, and 90% of the rest of the claim will be met. You can
get more information from us or the Financial Services Authority, or by visiting
the FSCS web site at www.fscs.org.uk |
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Equity Red Star is managed by Equity Syndicate Management Ltd. which is authorised
and regulated by the Financial Services Authority. |
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The Contract of Insurance |
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This document, the schedule and any endorsements form a legally binding contract
of insurance between you and us. |
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The contract does not give, or intend to give, rights to anyone else. No-one
else has the right to enforce any part of this contract. We may cancel or
change any part of the contract without getting anyone else's permission. |
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The contract is based on the information you provided in your proposal or statement
of insurance. The insurance provided by this document covers liability, loss
or damage that happens during any period of insurance for which you have paid, or
have agreed to pay, the premium. The insurance is provided under the terms
and conditions contained in this document or in any endorsement applying to it.
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This insurance is written in English and all communications about it will be in
English. Unless we have agreed otherwise with you, this contract is governed
by English law.
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The Contracts (Rights of Third Parties) Act 1999 Clarification Clause |
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A person who is not directly involved in this insurance, has not right under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this insurance.
However, this does not affect any other rights they may have.
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Definitions |
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The following words or phrases have the same meaning whenever they appear in this
document, schedule or endorsements. |
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Accidental Damage |
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Damage caused as a direct result of a single unexpected event |
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Buildings |
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The structure of the private residence, garages and outbuildings (but not a caravan
or mobile home), greenhouses and sheds all on the same site and used for domestic
purposes, including central heating oil tanks, gas tanks, septic tanks, hard tennis
courts, fixed swimming pools, fixed hot tubs, fixed jacuzzis, fixed spas, terraces,
patios, drives, walls, fences, gates and your fixtures and fittings. |
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The private residence (unless we describe it differently on the schedule) must be
built of brick stone or concrete (but not prefabircated walls or panels) with a
slate, tiled, concrete or felt roof. Unless shown on the schedule, no more
than 30% of the roof area may be flat and covered with felt.
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Contents |
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Household furniture, carpets, curtains and appliances which belong to you or for
which you are legally responsible. |
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Contens do not include your fixtures and fittings or property belonging to your
tenant or tenants. |
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Your contents are not covered if the private residence is being lived in by a tenant
or tenants in categories 2, 3 or 4 (see below). |
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Period of Insurance |
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The length of time covered by this insurance (as shown on the schedule) and any
extra period for which we accept your premium. |
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Private Residence |
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The living accommodation at the address shown on the schedule, lived in as an individual
house, apartment(s) or flat(s). |
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Tenant(s) |
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Any person or persons paying rent to you under a tenancy agreement for at least
six months. |
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Categories of tenant or tenants |
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Category 1 - Private |
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A person or persons who are in full or part-time employment, self-employed, retired
or unemployed because of a disability. |
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Category 2 - Student |
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A person or persons who are in full or part-time employment, self-employed, retired
or unemployed because of a disability. |
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Category 3 - Tenant on benefits living permanently in the UK |
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A person or persons who live in the private residence as accommodation arranged
by a government department or local council, as long as the tenancy agreement is
between your tenant or tenants and you, or your appointed letting agent. |
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Category 4 - Asylum Seeker |
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A refugee or refugees, as defined by article 1 of the 1951 Refugee Convention, who
have been granted refugee status by the national authorities. |
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The schedule will show which category this insurance has been issued for. |
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United Kingdom |
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Great Britain (England, Scotland and Wales), Northern Ireland, the Isle of Man and
the Channel Islands. |
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Unoccupied |
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Where the private residence has been left without tenants for more than 30 consecutive
days. |
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We, us, our |
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The insurer named on the schedule, which is made up of the Lloyds underwriters who
have insured you under this contract. Each underwriter is only liable for
their own share of the risk and not for any other's share. |
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Workforce |
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Your employees |
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You, your |
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The person or persons named on the schedule, or the directors or partners of the
business named on the schedule. |
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Section One: Buildings |
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The schedule will show if this cover applies. |
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Insured Events |
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What is covered |
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What is not covered |
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Loss or damage to your buildings during the period of insurance caused by the following
events: |
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We will not pay the first amount of every claim (except for insured event 14) if
the private residence is lived in partly or wholly by tenants in the folowing categories: |
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Category 1 - Private £100 |
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Category 2 - Student £125 |
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Category 3 - Tenant on benefits £150 |
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Category 4 - Asylum seeker £250 |
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1 |
Fire and smoke |
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2 |
Earthquake |
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3 |
Explosion |
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4 |
Lightning |
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5 |
Aircarft and other flying obejcts or anything dropped from them |
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6 |
Riot |
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Loss or damage while the private residence is unoccupied |
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7 |
Being hit by any vehicale, train or animal |
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Loss or damage caused by pets |
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Loss or damge caused to |
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paths or drives caused by the weight of any vehicle |
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or |
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roads, land, pavements, piers, jetties bridges and culverts (a tunnel carrying a
stream or open drain under a road or railway) |
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8 |
Breakage or collapse of radio or television aerials, fixed satellite dishes, their
fittings or masts. |
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Loss or damage to radio or television aerials, fixed satellite dishes, their fittings
or masts. |
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9 |
Falling trees or branches, telegraph poles or lampposts |
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Loss or damage to hedges, fences and gates
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or |
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caused by cutting down or trimming trees or branches |
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10 |
Theft or attempted theft |
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Loss or damage |
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while to private residence is unoccupied, unless there has been forced or violent
entry into or exit out of the private residence
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or |
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caused by you, your workforce or your tenant or tenants |
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11 |
Malicious acts of vandalism |
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Loss or damage |
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while the private residence is unoccupied |
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caused by you |
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or |
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any amount over £5000 caused by your tenant or tenants |
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12 |
Flood |
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Loss or damage while the private residence is unoccupied |
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Loss or damage caused by: |
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frost |
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subsidence, heave or landslip |
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or |
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caused by rising ground-water levels |
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Loss or damage to: |
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swimming pools, hot tubs, jacuzzis, spas, hedges, fences and gaes
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or |
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radio or television aerials, fixed satellite dishes their fittings or masts |
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13 |
Water or oil leading or spilling from any fixed domestic water or heating installation,
swimming pool, hot tub, jacuzzi, spa, aquarium, washing machine or dishwasher |
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Loss or damage while the private residence is unoccupied |
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Loss or damge caused by
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subsidence, heave or landslip |
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faulty workmanship |
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or |
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chemicals or a chemical reaction |
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Loss or damage
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to fixed domestic oil tanks, fixed swimming pools, fixed hot tubs, fixed jacuzzis
and fixed spas: |
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to the installation itself
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or |
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if the installation is outdoors or in an outbuilding, unless the installation is
connected to a domestic heating boiler protected by a 'frost-stat' device |
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14 |
Subsidence or heave of the site on which your buildings stand, or landslip |
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Loss or damage caused by: |
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coastal or river erosion |
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new structures bedding down, settling, expanding or shrinking |
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newly made-up (surfaced) ground settling |
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faulty design, workmanship or materials |
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construction work or repairing, demolishing or altering your buildings |
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normal settlement, shrinkage or expansion |
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or |
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the action of chemicals on or the reaction of chemicals with any materials which
form part of your buildings |
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Loss or damage to: |
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fixed swimming pools, fixed hot tubs, fixed jacuzzis, fixed spas, hard tennis courts,
terraces, patios, drives, paths, walls, fences and gates unless the private residence
is damged at the same time and by the same cause
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or |
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your buildings if the loss or damage is covered by law |
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The first £1000 of every claim |
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15 |
Storm |
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Loss or damge caused by
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frost |
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subsidence heave or landslip |
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or |
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rising ground-water levels |
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Loss or damage to
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fixed swimming pools, fixed hot tubs, fixed jacuzzis, fixed spas, hedges, fences
and gates |
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or |
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to radio or television aerials, fixed satellite dishes, their fittings or masts |
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Extra Benefits Included with Buildings |
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We will cover the following |
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What is covered |
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What is not covered |
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Loss or damage to your buildings during the period of insurance caused by the following
events: |
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We will not pay the first amount of every claim if the private residence is lived
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