Overseas Holiday Home Insurance

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devon

direct

insurance services ltd

Devon Direct Insurance Services

61 Palace Avenue

Paignton

Devon

TQ3 3EN

Phone 01803 698456

Overseas Household Policy - FSA Summary of Cover

About this document

Please note that this policy summary does not contain the full terms and conditions of the contract of insurance that you may make with Equity Red Star at Lloyds, which can be found in the insurance document.

Insurer

Equity Red Star at Lloyds.

Type of Insurance and Cover

You can choose from Buildings and Contents insurance and may add further options to suit your needs. Your intermediary will provide you with details of the cover you have chosen and will confirm the sums insured that you have requested at the time of quotation.

Cover specific features and benefits

Section 1 - Buildings

Buildings with or without accidental damage (which may be optional subject to an additional premium being payable)

Up to 10% of the buildings sum insured for loss of rent, alternative accommodation or rent you pay.

Up to £750 for expenses you have to pay in respect of fire brigade charges following attendance at the premises shown on the schedule.

Up to £500 for expenses to travel 2nd class rail or equivalent airline fare to and return from the premises shown on the schedule following loss or damage caused by any of the perils covered.

Section 2 - Contents

Contents with or without accidental damage (which may be optional)

In the home:

Up to £100 in total for money, credit cards, negotiable documents or coins or stamps not forming part of a coin collection or stamp collection.

Up to £250 in total for stamps and coins forming part of a collection.

Up to £500 or 10% of the sum insured for contents whichever is less for gold, silver, gold and silver plated articles, jewellery and furs.

Up to £500 for domestic oil in fixed fuel oil tanks.

Outside the home:

Up to £500 for household goods and personal property in the open within the boundary of the premises.

Up to £750 or 3% of the sum insured for contents whichever is the greater with respect to theft or attempted within detached domestic outbuildings and garages.

Up to 20% of the sum insured under section two for contents in a furniture store.

Up to 10% of the sum insured under section two for loss of rent, alternative accommodation or rent you pay.

Up to 10% of the contents sum insured for your liability as a tenant.

Up to £5,000 compensation for death in the home caused by specified insured events but only for persons aged 16 or over.

Up to £10,000 compensation for death in the home caused by specified insured events for each insured person over sixteen years of age and £5,000 for each insured person under sixteen years of age at the time of death.

Up to £250 for replacement locks and keys following loss or theft.

Section 3 - Accidents to Domestic Staff

Legal Liability including costs and expenses incurred by you in respect of bodily injury by accident anywhere in Europe to your domestic staff employed in connection with the premises shown in the schedule up to an amount not exceeding £1,000,000.

Section 4 - Legal Liability to the Public

If the buildings only are insured, your legal liability as owner only but not as occupier is covered up to an amount of £1,000,000.

If the contents only are insured, your legal liability as occupier only but not as owner up to an amount of £1,000,000.

If the buildings and contents are insured, your legal liability as owner or occupier is covered up to an amount of £1,000,000.

Significant or Unusual Exclusions or Limitations

If you leave the home without an occupant for more than 30 consecutive days we will not pay the first £150 of any claim under Section one (buildings) and Section two (contents) in respect of the following:

Storm, weight of snow, escape of water from and frost damage to fixed water tanks, apparatus or pipes, theft or attempted theft, any person acting maliciously and for loss or damage to valuables.

If you leave the home without an occupant for more than 14 consecutive days we will not pay for loss or damage directly caused by escape of water unless the water has been turned off at the mains and the system drained down or the central heating system is in operation controlled by a thermostat set no lower than 60 degrees Fahrenheit / 16 degrees Celsius.

The first £50 of every claim in respect of wet perils (unless stated otherwise).

The first £100 of every claim in respect of Earthquake.

No cover for subsidence, heave and landslip.

Period of Insurance

The insurance offered is a 12-month contract. The insurance may be renewed each year, but renewal will be subject to the terms and conditions that apply at the time of renewal.

Cancellation

You may cancel the insurance at any time by sending us written notice.

The charges that will apply are detailed in the General conditions section of the insurance document.

Your Right to Change Your Mind

You may cancel the insurance, without giving reason, by sending us written notice and returning the insurance documents within 14 days of it starting or (if later) within 14 days of you receiving the insurance documents. We will make a charge equal to the period of cover you have had, but this charge will be subject to a minimum amount of £25 + Taxes & Parafiscal Charges, however there will be no return of premium where a total loss is paid within the terms and conditions of the policy.

How to Claim

If a claim or possible claim occurs you must report it to your broker within 30 days.

Complaints

If you have any cause to complain about your insurance, or us, please contact your intermediary who administers the insurance on our behalf.

Having contacted your adviser, if you are still not satisfied with the way a complaint has been dealt with, you should write to the Chief Executive of Equity Red Star at 52 Leadenhall Street, London EC3A 2BJ. When you do this, quote your insurance document number, as it will help us to deal with your complaint promptly.

After this action, if you are still not satisfied with the way a complaint has been dealt with, you should refer your case to the Complaints Department at Lloyd's.

The address is Policyholder and Market Assistance, Lloyds Market Services, 1 Lime Street, London EC3M 7HA

Having followed this procedure your complaint can be referred to the Financial Ombudsman Service (FOS). The address is The Financial Ombudsman Service, South Quay Plaza II, 183 Marsh Wall, London E14 9SR

(These procedures do not affect your right to take legal action if necessary).

Financial Services Compensation Scheme (FSCS)

If Equity Red Star at Lloyd's is unable to meet its liabilities under the insurance, you may be entitled to compensation from the FSCS.

The first £2,000 of a claim is protected in full and 90% of the remainder of the claim will be met. You can get further information from us or the Financial Services Authority (FSA).

Law Applying to the Insurance

Unless we have agreed otherwise with you, English law will apply to this insurance.

Important Notes

Devon Direct Insurance Services Ltd have not made a personal recommendation in respect of this quotation/Policy, we have based our quote and Policy on the information you have supplied us. The extent of cover is set out in this summary and the insurance document and should be read in conjunction with the quotation, Certificate and Renewal Invitation.

Policy Administration

Devon Direct Insurance Services Ltd hold the Assureds details in accordance with the Data Protection Act 1998, in order to administer the Policy we may share personal data provided to us with other companies within the John Holman & Sons Group and with business partners including overseas companies. If we do transfer your information, we make sure that it has the same level of protection that it has with us under all relevant legislation within the UK.

Devon Direct Insurance Services Ltd.
Registered in England no 5037934
Head and registered office: 80 Milton St., Brixham, Devon TQ5 0AS
Authorised and regulated by the Financial Services Authority FRN 306033

Untitled Page

devon

direct

insurance services ltd

Devon Direct Insurance Services

61 Palace Avenue

Paignton

Devon

TQ3 3EN

Phone 01803 698456

Overseas Landlord Professional Fees Insurance - Key Facts
			Underwritten by

Please note that this cover summary does not contain the full terms and conditions of this contract of insurance, which can be found in the insurance document.

Policy Summary

Up to 20% of the contents sum insured for loss of rent or costs for alternative accommodation. Some important facts about the Professional Fees policy are summarised below. This summary does not describe all of the terms and conditions of the policy, so you will need to take time to read the insurance policy wording to make sure that you understand the cover that it provides. All references below to the cover provided are contained within the full policy wording. Please note that a full policy wording is available for your inspection upon request.

Name of insurer

The policy is underwritten by AXA Insurance UK plc.

The company is authorised and regulated by the Financial Services Authority

Name of coverholder

The policy is administered on behalf of the insurers by Legal Insurance Management Ltd, 58 Hagley Road, Stourbridge, West Midlands. DY8 1QD.

Type of insurance

The policy is designed to cover the cost of professional fees charged by a claims handler, solicitor or accountant following a specific occurrence, provided that cover for that occurrence is detailed within the policy wording and is not specifically excluded within the policy schedule issued.

Significant features & benefits

The policy includes the following features (unless specifically excluded by the policy schedule issued), which are fully explained in detail in the policy wording. The limit of indemnity provided will be shown on the policy schedule issued.

Section of cover	Cover provided	Specific section exclusions (Please note that this only shows the significant exclusions and reference should be made to the policy wording for a definitive list)
Breach of Tenancy Agreement	Pursuit following a breach by the tenant of any of their obligations under the tenancy Agreement	Loss or damage to fixtures fittings & furniture not referred to in the original inventory prior to the commencement of the agreement or any claim or where the value is less than £1000.
Rent Arrears Pursuit	The pursuit of Rent Arrears which commenced during the period of insurance.
Eviction	The eviction of anyone in the property without your permission.
Legal Defence	The defence of civil or criminal proceedings in respect of any act or omission by you arising from your ownership or management of the property.
Legal Helpline	Free access to legal advice & assistance.	The helpline can provide general advice only and cannot assist with complex legal matters which may require the review of documentation and is not intended to replace the services of a solicitor.

Significant & unusual exclusions or limitations

The policy will exclude claims where the incident falls outside of the scope of cover provided by the policy wording or where this is subject to a specific exclusion or limitation. Please refer to the policy wording for full details. The most significant or unusual exclusions or limitations are outlined below.

Other than the excess (first amount of any claim you are required to pay) shown under the relevant section of cover listed above, unless otherwise shown on the policy schedule, no additional excess applies.

You must obtain or have obtained and be able to produce a satisfactory credit reference prior to the granting of the tenancy.

If you can convince us that there are sensible prospects of being successful in your claim and that it is reasonable for Professional Fees to be paid we will take over the claim on your behalf appoint a specialist of our choice to act on your behalf.

We may limit the Professional Fees that we will pay under the policy where we consider it is unlikely a reasonable settlement of the claim will be obtained, or the potential settlement amount of the claim is disproportionate compared with the time and expense incurred in pursuing or defending the claim.

Where it may cost us more to handle a claim than the amount in dispute we may at our option pay to you the amount in dispute which will then constitute the end of the claim under the policy.

If Legal Proceedings have been agreed by us you may at that stage decide to nominate and use your own solicitor or indeed, you may wish to continue to use our own specialists.

If you decide to nominate your own solicitor we must agree this in advance and you will be responsible for any Professional Fees in excess of those which our own specialists would normally charge us (Details are available upon request).

At conclusion of the claim if you are awarded any costs (not your damages), these must be paid to us.

Please note that if you should engage the services of a solicitor prior to making contact with us any costs that you incur are not covered by this Insurance.

This is a policy where you must notify us during the period of insurance and within 30 days of any circumstances which may give rise to any claim under the policy. Failure to do so could mean that we decline to pay a claim for your professional fees.

Cover does not apply to all countries worldwide. The jurisdiction and territorial limits are shown in the policy.

The following circumstances are not covered by the policy:

	Any incident which occurs within the first 90 days of the first period of insurance where the tenancy agreement commenced before the policy started.
	Any Insured Incident arising out of a tenancy agreement which does not fall within the definition of Tenancy Agreement.
	A dispute relating to service charges or any compensation payment to a tenant.
	The defence of dilapidation claims.
	The Tenancy Agreement having been granted without first obtaining the requisite consent or licence.
	Claims arising out of rent registration or reviews, purchasing the freehold of the Property, rent tribunals, land tribunals or rate tribunals unless defending action bought against you by the Tenant.

Duration of the contract

The cover provided by the policy is normally for a twelve month period. Where this is altered, it will be clearly shown within the quotation provided and policy schedule subsequently issued.

Cancellation

We wish you to be happy with the cover provided by your policy. However you have the right to cancel the policy within 14 days of receiving the policy documents without giving reason. If you chose to cancel, we will refund your premium after first (at our discretion) charging for the cover provided from the date of commencement of the contract until the date of cancellation and any helpline costs incurred.

Claims address

The person insured by the policy should report immediately (and in accordance with the policy terms and conditions no later than 30 days after the occurrence) any incident which may give rise to a claim under the policy. Failure to do so could mean that we decline to pay a claim under the policy. The telephone number for the reporting of a claim is contained within the policy schedule. A claim form will be dispatched for completion by the insured person and return to the address shown below. If you wish to make a claim in writing, this must be made in person by the Insured Person seeking cover under the policy issued.

Please note that we will not enter into dialogue or correspond with anyone other than the Insured Person or the Insured Person’s personal representatives (following death or serious incapacity) in relation to the notification and subsequent handling of a claim.

Claims Department,
Legal Insurance Management Ltd,
58 Hagley Road,
Stourbridge,
West Midlands,
DY8 1QD

Complaints procedure

In the event of a complaint arising under this Insurance, you should in the first instance write to the Agent who arranged this Insurance on your behalf.

If the matter remains unresolved you should write to the Managing Director of Legal Insurance Management Ltd at the above address.

If the matter still remains unresolved thereafter you can then write to the Insurers whose details are shown within the policy schedule.

If it is not possible to reach an agreement, you may have the right to make an appeal to the Financial Ombudsman Service.

This also applies if you are insured in a business capacity but have a group annual turnover of less than £1 million, or are a charity with an annual income of less than £1 million, or are a trustee of a trust with a net asset value of less than £1 million.

You may contact the Financial Ombudsman Service at:
The Financial Ombudsman,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR.

Compensation scheme

AXA Insurance UK plc are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim.

You can get more information about compensation scheme arrangements from the FSCS. The FSCS can be contacted at
FSCS,
7th Floor,
Lloyds Chambers,
1 Portsoken Street,
London E1 8BN

or by telephone or fax (Tel: 020 7892 7300 or Fax: 020 7892 7301),
or by e-mail (enquiries@fscs.org.uk).

Legal Insurance Management Ltd is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. You can get more information about the compensation scheme arrangements from the FSCS.

AXA Insurance UK plc.
Registered in England No 78950
5 Old Broad Street,
London,
EC2N 1AD
A member of the AXA Group of Companies
In order to provide a quality service telephone calls may be monitored or recorded

Terms & Conditions
	Under the terms of the offer you must contact us on 01803 698456 quoting 'Online Offer'
	The property must be let to professional working tenants
	Proof of existing renewal quote required
	No claims at the property within the last 12 months
	New policy holders only
	Minimum premiums and qualifying criteria apply